Frequently Asked Questions

Find answers to common questions about our services

How do I create an account? +

Creating an account is easy! Click the "Sign Up" button in the top navigation, fill in your details, and you'll be ready to start playing in minutes. You can also sign up using your TikTok account for a faster registration process.

Are the games free to play? +

Yes! All games published by SANQOO GLOBAL are free to download and play. Some games may offer optional in-app purchases for virtual items, power-ups, or cosmetic upgrades, but these are never required to enjoy the core gameplay experience.

How can I participate in tournaments? +

Tournaments are open to all registered players. Check the "Match" page for upcoming tournaments and registration details. Simply sign up before the deadline, and you'll be matched with other players of similar skill levels.

What platforms are your games available on? +

Our games are primarily available on iOS and Android mobile devices through the Apple App Store and Google Play Store. Some titles may also be available on PC and web platforms. Check individual game pages for platform availability.

How do I contact customer support? +

You can reach our 24/7 support team by emailing shanqugame@gmail.com. We typically respond within 24 hours. For urgent issues, you can also reach out through our social media channels on TikTok, Discord, or X (Twitter).

Can I become a game developer partner? +

Absolutely! We're always looking for talented developers to collaborate with. If you have a game you'd like us to publish, please contact us at shanqugame@gmail.com with your game details, and our team will review your submission.